Play Smart. Stay in Control. Gamble Responsibly.
99f99 is committed to providing a safe, fair, and responsible gambling environment for all players in Bangladesh. Your wellbeing always comes first.
Our Commitment to Responsible Gaming
At 99f99, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be an enjoyable form of entertainment, enjoyed by adults who choose to participate freely and within their financial means. When gambling stops being fun or starts to cause harm, 99f99 wants to be part of the solution, not the problem.
The 99f99 platform provides a full suite of responsible gaming tools that put you in control of your gambling activity. Deposit limits, session time reminders, time-out periods, and a permanent self-exclusion option are all available within your account settings at any time, at no cost and with no penalty. Using these tools is a sign of strength, not weakness — and 99f99 actively encourages all players to use them.
99f99 also recognises that gambling can become problematic for a small number of players. This page is designed to help you understand the tools available to you, recognise the warning signs of problem gambling, and know where to turn for support if you or someone you know needs help. If you are feeling concerned about your gambling right now, we encourage you to contact our support team immediately at [email protected].
Player Protection Tools
21+ Age Restriction — No Exceptions
99f99 operates a strict 21+ age policy. The platform is exclusively for adults aged 21 years and above. This is not just a legal requirement — it is a fundamental part of our commitment to protecting young people from the potential harms of gambling. Age is verified during the registration process and again before any withdrawal is processed.
Any account found to belong to a person under 21 years of age will be closed immediately, all funds will be handled in accordance with applicable legal requirements, and the matter may be reported to relevant authorities. 99f99 encourages parents and guardians across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and beyond — to use parental control software on any device that may be accessed by minors in the household.
Deposit Limits — Stay in Control of Your Spend
One of the most effective ways to gamble responsibly is to set a hard limit on how much you deposit. 99f99 makes this easy with flexible deposit limit controls accessible directly from your account settings. Setting a deposit limit before you start playing is strongly recommended for every player.
💰 How Deposit Limits Work
You can set a maximum deposit amount per day, per week, or per calendar month. Once a limit is in place:
- Any deposit request that would exceed your limit is automatically declined, giving you a hard spending boundary regardless of how you feel in the moment.
- Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a 48-hour cooling-off period before it takes effect, providing a safeguard against impulsive decisions.
- Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay and bank transfers — so there is no way to bypass them by switching payment methods.
Session Time Controls
It is easy to lose track of time when you are engaged in a game. 99f99 offers session time controls to help you stay aware of how long you have been playing and to take regular breaks.
⏱️ Session Time Reminders
You can set a session reminder to receive an on-screen notification after a set period of continuous play. Available reminder intervals include:
- 30-minute reminder — a gentle alert after half an hour of continuous play.
- 1-hour reminder — a clear notification after one hour of continuous play, with the option to continue or pause.
- Custom interval — set your own preferred reminder interval in your account settings.
🕐 Time-Out Periods
A time-out is a short, voluntary break from the 99f99 platform. It is different from self-exclusion — it is designed for players who want to take a breather without committing to a longer absence. Available time-out durations are:
- 24-hour time-out — immediate, no access to the platform until the following day.
- 7-day or 30-day time-out — a longer break with automatic reactivation at the end of the period, unless you extend or upgrade to self-exclusion.
Self-Exclusion — Taking a Longer Break
Self-exclusion is the most powerful responsible gaming tool available on 99f99. It is designed for players who feel that their gambling has become a problem and who want to stop accessing the platform for a defined or permanent period of time.
🚫 How Self-Exclusion Works at 99f99
Once you request self-exclusion, 99f99 will act promptly to restrict your account access. Here is what happens:
- Access to your 99f99 account is blocked immediately. You will not be able to log in, deposit, or place bets for the duration of your self-exclusion period.
- Any pending withdrawal of your remaining balance will be processed in accordance with standard withdrawal procedures and KYC requirements, even during the exclusion period.
- When the self-exclusion period ends, reactivation requires a deliberate, multi-step process — there is no automatic reactivation. You must contact support to request reactivation after a mandatory 7-day reflection period.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and affect players of all backgrounds and income levels. Knowing the warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you or someone you know:
- You spend more money or time gambling than you originally intended, and find it difficult to stop once you have started.
- You gamble with money that should be used for rent, food, bills, family expenses, or other essential needs.
- You feel anxious, restless, or irritable when you are not gambling, or use gambling as a way to escape stress, anxiety, or personal problems.
- You chase losses by placing more bets after losing, believing you will win back what you have lost.
- You hide your gambling activity from family, friends or colleagues, or lie about how much time or money you spend on gambling.
- You have borrowed money, sold belongings, or taken other financial steps specifically to fund gambling activity.
Tips for Gambling Responsibly
The vast majority of 99f99 players enjoy the platform as a form of entertainment without any problems. The following tips help keep gambling fun and under control:
✅ Golden Rules for Responsible Play
- Set a budget before you start playing and stick to it. Decide the maximum amount you are willing to lose before you open a game — not after.
- Treat gambling as entertainment with a cost — like going to the cinema or a sporting event — not as a source of income or a financial strategy.
- Take regular breaks. Step away from the screen after every 30 to 60 minutes of play. Stretch, have a drink of water, and return to the game only when you feel refreshed.
- Never gamble when you are emotionally upset, under the influence of alcohol, feeling stressed, or in financial difficulty. Decision-making is impaired in these states.
- Balance your time. Gambling should be one leisure activity among many — not the only one. Keep up your other interests, social connections, and responsibilities.
- Use the tools. Set deposit limits, session reminders, and time-out periods proactively — not only when you feel you already have a problem. Prevention is better than cure.
Protecting Young People and Minors
99f99 takes underage access to gambling extremely seriously. Beyond the strict 21+ age verification carried out at registration and before withdrawals, 99f99 strongly encourages all adult players who share household devices — particularly in family homes across Bangladesh — to take steps to prevent minors from accessing the platform.
This is especially relevant during school holidays, Eid, Durga Puja, Pohela Boishakh and other festive seasons in Bangladesh, when young family members may have more access to adult devices. Responsible adult players should log out of the 99f99 platform when not using it and avoid saving account credentials on shared devices.
👨👩👧 Practical Steps for Parents and Guardians
If you share household devices with minors, consider the following steps to keep the 99f99 platform inaccessible to them:
- Enable parental control software or screen-time management tools on any shared phone, tablet or computer that minors in your household may use.
- Always log out of your 99f99 account when you have finished playing and do not use the "remember me" or auto-login option on shared devices.
- Never share your 99f99 account login credentials with any other person, including family members. Each account is for one registered adult user only.
Get Support — You Are Not Alone
If you are worried about your own gambling or the gambling of someone close to you, reaching out for support is the most important step you can take. 99f99 is here to help. Our support team handles responsible gaming enquiries with complete confidentiality and without judgement.
📧 Contact 99f99 Support
Email us at:
Available 24/7, Bangladesh Standard Time (BST, UTC+6). When contacting us about a responsible gaming concern, please include your registered mobile number and describe your situation briefly so we can respond as quickly and effectively as possible.
📋 Account Self-Help Tools
Remember that all responsible gaming tools — deposit limits, time-outs, and self-exclusion — are available directly within your 99f99 account settings at any time, 24/7. You do not need to contact support to activate them. Log in to your account and navigate to the Responsible Gaming section of your account settings to access these tools immediately.
Play Responsibly with 99f99
Ready to play? Use your responsible gaming tools, set your limits, and enjoy 99f99's cricket betting, slots and live casino safely. Have questions? Our FAQ has quick answers.
99f99 is strictly for players aged 21 and above. Gambling involves real money and financial risk. If gambling is affecting your life, please use our responsible gaming tools or contact [email protected] for confidential help.